At American State Bank, we are committed to the accomplishment of our mission, adherence to our values, and the belief that employees are our number one resource. We expect all employees to support and commit to our values and behavioral expectations.
EXHIBIT HONEST, ETHICAL BEHAVIOR AND “DO THE RIGHT THING”
Tell the truth; correct your mistakes.
Avoid practices that may compromise moral and ethical standards.
Accept responsibility for your actions.
Be good stewards of the resources entrusted to you.
WILLINGNESS TO SHARE YOUR TIME AND TALENTS IN THE COMMUNITY
Helping others is very rewarding.
The more active and informed you are, the better you can serve your customers.
COMMIT TO AN ENVIRONMENT OF RESPECT AND CONCERN FOR ONE ANOTHER
Seek first to understand; not to judge.
Deal in facts, not opinions; avoid absolutes.
Deal with conflict in a face-to-face style.
Take pride in your organization; act as if you own it.
EXTRAORDINARY CUSTOMER SERVICE
PROVIDE ABSOLUTE SATISFACTION FOR OUR CUSTOMERS
Smile and greet customers, co-workers, and visitors.
Treat others as you would like to be treated.
Keep customer information secure and confidential.
Anticipate the needs of others.
UNRELENTING PURSUIT OF EXCELLENCE
STRIVE TO BE THE BEST AT WHAT WE DO
Take personal accountability for your job.
Seek/Embrace innovation; aspire to learn.
Strive to continuously improve.